Camrud Advertising, (CA) is pleased to offer marketing and advertising consulting services to you. Please read the following conditions, which are meant to protect both parties from misunderstanding.
Services Summary
CA provides services and consulting on a work-for-hire basis, with all resultant work being the property of the client AFTER payment of fees for work completed. CA retains rights, after payment, for self promotional use of work created.
CA is the designer/developer of marketing and advertising programs, and does not directly supply printing, hosting or publications in which to advertise.
CA does not troubleshoot client’s computers, equipment or software.
CA may help clients contract with internet service providers, who operate independently, and have their own support services. CA may communicate with them on behalf of clients, however, CA is not responsible for the ultimate provider. Therefore time spent on those endeavors by CA may be billed back to the client.
It is the client’s responsibility to retain access information in a safe place that they can remember and find it, including passwords. CA cannot be responsible for hacked accounts.
Applications
CA is Apple Computer based, and can work with the following files:
- Adobe Illustrator
- Adobe Photoshop
- Adobe InDesign
- Microsoft Word
- Microsoft Excel
- Google Docs
CA does not create websites. We can, however, work within client’s websites on occasion. However, the usual relationship is that CA will coordinate SEO and digital advertising needs with your webmaster.
Fees
Depending on the type of work, CA charges either by the hour, or on a bid or estimate basis. We will also contract for PPC management services as percentage of ad spend if you prefer.
Most often projects are done on an hourly fee basis. CA will give clients an estimate before starting , however actual costs may vary based on client requests, and unforeseen circumstances. CA will attempt to notify the client if cost overruns estimate by more than 10%.
CA also works within a set budget when requested by the client; however, please be aware that this may not provide the best results in all projects.
Payment
Initial consultation on marketing is provided free of charge in most cases. All orders, including labor and materials, are payable prior to printing or advertising. If a job has been ordered, and it is subsequently cancelled, CA labor charges apply at current or quoted hourly rates.
Generally, deposits of 50% of project estimates are due at project start. Client will be incrementally billed with the sooner of the following: when balance due reaches $500 or more, the end of a monthly period, or current portions of a larger project is finished.
From time to time CA enters into contracts on behalf of the client for items such as advertising placement, etc. Unless prior arrangements have been made, client will be responsible for payment of associated contracts at time the order is made. Reimbursable expenses shall be paid upon request.
CA accepts Visa, Mastercard, Discover, American Express, PayPal, Zelle, Cash and business checks.
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Deliverables
CA will supply digital media in press ready format using Apple™ based Adobe™ products to the applicable production companies or departments for print work. For internet sites, CA will cause files to be uploaded to the host server.
Backup discs will be provided to the client at the client’s request under the current hourly fee at the time of the request, plus any delivery costs. Requests for transfer of the files to another party, via disc, ftp, or email, now or in the future, is considered a billable event.
Client files are not retained for any defined period of time after our relationship ends. It is the client’s responsibility to ensure they have any needed files BEFORE terminating the relationship. If we can, CA will provide files (archival search fees and delivery fees may apply), [see termination section below].
Legal Observation
CA will not knowingly violate any copyright, trademark or service mark laws in production of materials, however, our standard contract does not include fees for full research in these matters. We advise you to consult a copyright attorney for any items you have questions about before going to print.
CA will re-design any items found to be in violation of applicable law at no additional charge, however clients are informed that a complete copyright, trademark or service mark search has not been completed by CA and therefore agrees not hold CA liable for damages should such a violation be made known after publication.
Invoicing and Past Due Amounts
By utilizing our services, client agrees to make prompt payment upon receipt of invoice(s), and agrees to pay an administrative fee of $30 for duplicate invoicing required to collect balances 15 days or more past due unless prior arrangements has been made. If a contract is canceled by client or by mutual consent of parties prior to completion, client agrees to pay on an hourly basis at the current or quoted hourly rate for hours accumulated.
As a matter of law, Copyrights for all work stays with the designer/developer until full payment has been received for services at which time it is transferred to client, or their assignee. Parties agree that any disputes arising from this relationship are to be settled with binding arbitration in the state of Colorado, city of Denver.
Billable Items
Obviously design work and advertising coordination work is billable. However, please note that we also have to charge for other parts of our business. A partial list follows.
Working with third party software that is not functioning properly. Most software has user manuals, help screens and user forums which you can use to find answers to your questions. If you call CA to perform those searches and provide you with answers, the time will be billed to you. CA suggests that you do a Google search on any questions you may have before contacting CA if you do not want to be charged for items you may be able to solve on your own.
Sending copies of logos or other files to vendors takes time, and therefore must be billed in order for CA to keep providing services at current prices.
Investigating services that CA doesn’t currently offer is billable. CA encourages you to find a suitable vendor for a particular service. Feel free to call to see if CA offers it, but when the answer is no, and you ask us to look into it for you, you just hired CA to do research.
Updates, on advertising and marketing plans and implementation will incur charges; research into new technology that you request, ie "I heard about this great new ‘thing’ that is supposed to improve my SEO, can we do it on my site" is a billable event, in most cases.
Services Termination
CA most often provides services on a work-for-hire basis, sometimes with a verbal contract. Simply put, CA will continue to do work for you as long as both parties are in agreement as to the work that needs to be done and the cost to provide it.
As with all things in life, nothing lasts forever. Either party may terminate the relationship at any time. CA will do it’s best to make sure that you are taken care of if the time comes when you no longer wish to have us provide service to you. However, CA is under no obligation to do so after termination is requested.
Payment for services CA provides to transition you to another provider is expected and required.
Be sure to request all files you need before you terminate our relationship so that CA can ensure you have what you need and to prepare a final invoice. Client files are not retained for any defined period of time after our relationship ends. It is the client’s responsibility to ensure they have any needed files BEFORE terminating the relationship.
CA is under no obligation to provide anything after our relationship is terminated, whether in writing or by actions taken (such as granting access to another provider for internet files), and requires full payment amount due prior to turning over files.
[Sorry if this sounds harsh, we have had clients come back years after terminating a relationship threatening lawsuits if disks with their complete files are not provided — files that CA no longer retained].
For any internet related work, CA is not responsible for maintaining internet access information, or for updating any files, after termination of our working relationship, whether written termination notice has been provided to CA or not.
Call 720-520-0639 if you have questions or concerns about any of these terms and conditions.