Camrud Corp, (CC) is pleased to offer marketing and advertising consulting services to you. Please read the following conditions, which are meant to protect both parties from misunderstanding.
Services Summary
CC provides services and consulting on a work-for-hire basis, with all resultant work being the property of the client AFTER payment of fees for work completed. CC retains rights, after payment, for self promotional use of work created.
Most often projects are done on an hourly fee basis. CC will give clients an estimate before starting , however actual costs may vary based on client requests, and unforeseen circumstances such as excessive problems with server configurations, etc. CC also works within a set budget when requested by the client; however, please be aware that this may not provide the best results in all projects.
CC is the designer/developer of marketing and advertising programs, and websites, and does not directly supply printing, or publications in which to advertise. CC does not troubleshoot client’s computers, equipment or software.
For internet work, CC does not host accounts. CC helps clients contract with website hosting companies and other internet service providers, who operate independently, and have their own support services. CC will work with them, however, CC is not responsible for their decisions and equipment. Therefore time spent on those endeavors by CC may be billed back to the client.
CC will provide clients with necessary access information to internet accounts and files. It is the client’s responsibility to retain such information in a safe place that they can remember and find it.
Applications
CC is Apple based, and can work with the following files:
- Adobe Illustrator
- Adobe Photoshop
- Adobe InDesign
- Microsoft Word
- Microsoft Excel
- WordPress Platform
- HTML files
- PHP files
- CC does not work with
- Microsoft Works, or Microsoft Publisher under any circumstances.
- Joomla or Drupal websites. CC can, however, rebuild those websites in other software, and can promote those types of sites.
- Some fonts, particularly True Type fonts, that you provide may not work or appear properly in all cases.
Fees
Depending on the type of work, CC charges either by the hour, or on a bid or estimate basis. Current fees can be found here.
Payment
Initial consultation on marketing materials is provided free of charge in most cases. All orders, including labor and materials, are payable prior to printing to Camrud Corp. If a job has been ordered, and CC is asked to do work on the project, and it is subsequently cancelled, labor charges apply at current hourly rates.
Generally, deposits of 50% of project estimates are due at project start. Client will be incrementally billed with the sooner of the following: when balance due reaches $500 or more, the end of a monthly period, or current portions of a larger project is finished.
From time to time CC enters into contracts on behalf of the client for items such as printing, or advertising placement, etc. Unless prior arrangements have been made, client will be responsible for payment of associated contracts either at time of order. Reimbursable expenses shall be paid upon request.
CC accepts Visa, Mastercard, Discover, American Express, PayPal, and business checks.
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Design Proofing
Depending on the item ordered, our typical proofing method is via ‘virtual’ proof, which means we provide a digital file, usually a pdf or jpg, for your review in positioning and content. Due to the nature of the color spectrum presentation of online vs print devices, the proofs may not match exactly to the proof. CC can not guarantee an exact color match of previous printed materials due to gang run process and the normal variations in manufacturers ink and ink color variations caused by paper stock.
Neither the printer, nor CC likes it anymore than the client when a job is not perfect on print jobs, however, in this electronic era many things can go wrong, and oversights happen. It is ultimately the responsibility of the client to read and sign proofs prior to printing. Please have multiple people in your office proof your job prior to approval.
Camrud Corp (CC) accepts no liability for errors after client signs proofs unless files sent to printer differ from the signed proof, in which case CC’s liability is limited to replacement of the files and the cost of re-proofing. It is always best to get a final proof from the printers equipment prior to printing.
Changes / Cancellation Charges
Please proof print your files carefully. No changes or cancellations can be guaranteed to be stopped after the "approval" has been received due to press schedules, however CC will make all efforts to help you in those situations.
Deliverables
CC. will supply digital media in press ready format using Apple™ based Adobe™ products to the applicable production companies or departments for print work. For internet sites, CC will cause files to be uploaded to the hosts server(s).
Backup discs will be provided to the client at the client’s request under the current hourly fee at the time of the request, plus any delivery costs. Requests for transfer of the files to another party, via disc, ftp, or email, now or in the future, is considered a billable event.
Client files are not retained for any defined period of time after our relationship ends. It is the client’s responsibility to ensure they have any needed files BEFORE terminating the relationship. If we can, CC will provide files (archival search fees and delivery fees may apply), [see termination section below].
Legal Observation
CC will not knowingly violate any copyright, trademark or service mark laws in production of materials, however, our standard contract does not include fees for full research in these matters. We advise you to consult a copyright attorney for any items you have questions about before going to print.
CC will re-design any items found to be in violation of applicable law at no additional charge, however clients are informed that a complete copyright, trademark or service mark search has not been completed by CC and therefore will not hold CC liable for damages should such a violation be made known after publication.
Invoicing and Past Due Amounts
By utilizing our services, client agrees to make prompt payment upon receipt of invoice(s), and agrees to pay an administrative fee of $20 for duplicate invoicing required to collect balances 20 days or more past due unless prior arrangements has been made. If a contract is canceled by client or by mutual consent of parties prior to completion, client agrees to pay on an hourly basis at the current hourly rate for hours accumulated.
As a matter of law, Copyrights for all work stays with CC until full payment has been received for services at which time it is transferred to client, or their assignee. Parties agree that any disputes arising from this relationship are to be settled with binding arbitration in the state of Colorado.
Billable Items
Obviously design work and advertising coordination work is billable. However, please note that we also have to charge for other parts of our business. A partial list follows.
Troubleshooting websites (browser upgrades and javascripts, etc are constantly changing and may cause issues with existing website programming). When a site is created it works on the platforms and browsers it is design for; that doesn’t mean it will work well on all third party web browsers forever. Technology changes, browsers change, web hosting environments are updated, etc. This applies to investigating outages by your website host.
CC charges for design updates, both on print and website designs; website additions, research into new technology that you request, ie "I heard about this great new ‘thing’ that is supposed to improve my SEO, can we do it on my site" is a billable event, in most cases.
Working with third party software that is not functioning properly. Most software has user manuals, help screens and user forums which you can use to find answers to your questions. If you call CC to perform those searches and provide you with answers, the time will be billed to you. CC suggests that you Google any questions you may have before contacting CC if you do not want to be charged for items you can solve on your own.
Web development software installation, such as WordPress, and WordPress Plug-ins, saves you a lot of money on website development, but it does need to be installed by someone who has knowledge about the process and we have to charge for that installation. Same for updates. If WordPress is not updated regularly, it is in danger of being hacked. CC charges for the updates, unless you want to do them yourself (NOT recommended unless you know how what you are doing, and can fix problems created by your work).
Sending copies of logos or other files to vendors takes time, and therefore must be billed in order for CC to keep providing services.
Investigating services that CC doesn’t currently offer is billable. CC encourages you to find a suitable vendor for a particular service. Feel free to call to see if CC offers it, but when the answer is no, and you ask us to look into it for you, you just hired CC to do research.
Services Termination
CC most often provides services on a work-for-hire basis, sometimes with a verbal contract. Simply put, CC will continue to do work for you as long as both parties are in agreement as to the work that needs to be done and the cost to provide it.
As with all things in life, nothing lasts forever. Either party may terminate the relationship at any time. CC will do it’s best to make sure that you are taken care of if the time comes when you no longer wish to have us provide service to you. However, CC is under no obligation to do so after termination is requested.
Payment for services CC provides to transition you to another provider is expected and required.
Be sure to request all files you need before you terminate our relationship so that CC can ensure you have what you need and to prepare a final invoice. Client files are not retained for any defined period of time after our relationship ends. It is the client’s responsibility to ensure they have any needed files BEFORE terminating the relationship.
CC is under no obligation to provide anything after our relationship is terminated, whether in writing or by actions taken (such as granting access to another provider for internet files), and reserves the right to demand full payment due prior to turning over files.
[Sorry if this sounds harsh, we have had clients come back years after terminating a relationship threatening lawsuits if disks with their complete files are not provided — files that CC no longer retained].
For any internet related work, CC is not responsible for maintaining internet access information, or for updating any files, after termination of our working relationship, whether written termination notice has been provided to CC or not.
Call 720-520-0639 if you have questions or concerns about any of these terms and conditions.