Camrud Design, Inc, pleased to offer design and consulting services to you. Please read the following conditions, which are meant to protect both parties from misunderstanding. We will be happy to discuss any items that are not clear.
Services Summary
CDI provides services and consulting on a work-for-hire basis, with all resultant work being the property of the client AFTER payment of fees for work completed. CDI retains rights, after payment, for self promotional use of work created.
Most often projects are done on an hourly fee basis. CDI will give you an estimate before starting , however that estimate will vary based on client requests, and unforeseen circumstances such as excessive problems with server configurations, etc. CDI can also work within a set budget by the client, however, please be aware that this may not provide the best results in all projects.
We are the designers/developers and do not directly supply printing, internet hosting, or publications in which to advertise. We do not troubleshoot client’s computers, equipment or software.
For internet work, CDI does not host accounts. We help clients contract with website hosting companies and other internet service providers, who operate independently, and have their support services. We will work with them, however, we are not responsible for their decisions and equipment, therefore that time may be billed back to the client.
CDI will provide clients with necessary access information to internet accounts and files. It is the client’s responsibility to retain such information in a safe place that they can remember and find it.
Applications We Work With
We are Apple based, and can work with the following files:
- Adobe Illustrator
- Adobe Photoshop
- Adobe InDesign
- Apple iWork
- Microsoft Word
- Microsoft Excel
- WordPress system
- HTML files
- Some PHP files
- We do not work with Microsoft Works, or Microsoft Publisher under any circumstances.
- We do not work with Joomla or Drupal websites. We can, however, rebuild them in other software.
- Some fonts, particularly True Type fonts, that you provide to us may not work or appear properly in all cases.
Fees
Depending on the type of work, we charge either by the hour, or on a bid or estimate basis. Current fees can be found here.
Payment
Initial consultation on marketing materials is provided free of charge in most cases. All orders, including labor and materials, are payable prior to printing to Camrud Design, Inc. If a job has been ordered, and Camrud Design is asked to do work on the project, and it is subsequently cancelled, labor charges apply at current hourly rates.
Generally, deposits of 50% of project estimates are due at project start. Client will be incrementally billed with the sooner of the following: when balance due reaches $1,000 or more, the end of a monthly period, or current portions of a larger project is finished.
From time to time CDI enters into contracts on behalf of the client for items such as printing, or advertising placement, etc. Unless prior arrangements have been made, client will be responsible for payment of associated contracts either at time of order. Reimbursable expenses shall be paid upon request.
We accept Visa, Mastercard, Discover, American Express, PayPal, and business checks.
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Proofing
Depending on the item ordered, our typical proofing method is via ‘virtual’ proof, which means we provide a digital file, usually a pdf or jpg, for your review in positioning and content. Due to the nature of the color spectrum presentation of online vs print devices, the proofs may not match exactly to the proof. We can not guarantee an exact color match of previous printed materials due to gang run process and the normal variations in manufacturers ink and ink color variations caused by paper stock.
Neither the printer, nor CDI likes it anymore than the client when a job is not perfect due on print jobs, however, in this electronic era many things can go wront, and oversights happen. It is ultimately the responsibility of the client to read and sign proofs prior to printing. Please have multiple people in your office proof your job prior to approval. Do not rush this aspect.
Camrud Design, Inc. (CDI) accepts no liability for errors after client signs proofs unless files sent to printer differ from the signed proof, in which case CDI’s liability is limited to replacement of the files and the cost of re-proofing. It is always best to get a final proof from the printers equipment prior to printing.
Changes / Cancellation Charges
Please proof print your files carefully. No changes or cancellations can be guaranteed to be stopped after the "approval" has been received due to press schedules, however we will make all efforts to help you in those situations. Cancellations before the "approval" has been received will incur a minimum $15 fee, plus labor charges.
Printing Turnaround
Turnaround time begins only after you have reviewed your proof, given us the "OK to print", and in most cases paid your balance in full. Turnaround times are estimate only, and are not contractually guaranteed because they are provided by third parties over which we have no control.
Turnaround time is based on business days. Business days are Monday – Friday. Holidays, Saturday and Sunday are NOT considered business days. OK’s received after 3:OO pm MST will be treated as received the next business day. The printing process involves equipment which is subject to malfunctions and/or equipment failure. Our print partners do everything they can to make sure that any production problems do not delay your order. However, production and delivery time are NOT CONTRACTUAL and no turnaround time can be guaranteed. Please try to plan date sensitive materials timely. We do not accept rush orders that are less than 4 days in advance, and cannot guarantee delivery times.
Printing Quantity Variances
You may receive 10% over or under the quantity ordered. This is standard procedure in the printing trade, and most of the time you will receive your exact quantity. If you need to make sure of an exact amount please notify us.
Deliverables
Camrud Design Inc. will supply digital media in press ready format using Apple™ based Adobe™ products to the applicable production companies or departments for print work. For internet sites, CDI will cause files to be uploaded to the hosts server(s).
Backup discs will be provided to the client at the client’s request under the current hourly fee at the time of the request, plus any delivery costs. Requests for transfer of the files to another party, via disc, ftp, or email, now or in the future, is considered a billable event.
Client files are not retained for any defined period of time after our relationship ends. It is the client’s responsibility to ensure they have any needed files BEFORE terminating the relationship. If we can, we will provide files (archival search fees and delivery fees may apply), [see termination section below].
Legal Observation
CDI will not knowingly violate any copyright, trademark or service mark laws in production of materials, however, our standard contract does not include fees for full research in these matters. We advise you to consult a copyright attorney for any items you have questions about before going to print.
CDI will re-design any items found to be in violation of applicable law at no additional charge, however you have been duly informed that a complete copyright, trademark or service mark search has not been completed by CDI and therefore will not hold CDI liable for damages should such a violation be made known after publication.
No Guarantees
CDI does not warrant or guarantee that designs produced or search optimization will have any specific result in increased sales, or income. Client acknowledges that the results of the design process are a unique combination of CDI design and client input and feedback, or in the case of search optimization, the search engines. CDI is not liable for results of fulfillment of specific client requests that are in conflict with standard practices.
Invoicing and Past Due Amounts
By utilizing our services, client agrees to make prompt payment upon receipt of invoice(s), and agrees to pay an administrative fee of $20 for duplicate invoicing required to collect balances 20 days or more past due unless prior arrangements has been made. If a contract is canceled by client or by mutual consent of parties prior to completion, client agrees to pay on an hourly basis at the current hourly rate for hours accumulated.
As a matter of law, Copyrights for all work stays with CDI until full payment has been received for services at which time it is transferred to client, or their assignee. Parties agree that any disputes arising from this relationship are to be settled with binding arbitration in the state of Colorado, County of Denver.
Billable Items
Obviously design work and advertising coordination work is billable. However, please note that we also have to charge for other parts of our business. A partial list follows.
Troubleshooting websites (because browser upgrades and javascripts, etc are constantly changing and causing issues). Just because a site works when we develop it, doesn’t mean it will work well on all third party web browsers forever. Technology changes, browsers change, web hosting environments are updated, etc. This applies to investigating outtages by your website host.
We charge for design updates, both on print and website designs; website additions, research into new technology that you request, ie "I heard about this great new ‘thing’ that is supposed to improve my SEO, can we do it on my site" is a billable event, in most cases.
Working with third party software that is not functioning properly, such as Adobe Contribute, an application that allows you to update your own site, or WordPress, an application for developing websites. Contribute and most other software has user manuals, help screens and user forums that you can use to find answers to your questions. If you call me to do that, the time will be billed to you.
Web development software installation, such as WordPress, and WordPress Plug-ins, saves you a ton of money on website development, but it does need to be installed by someone who has knowledge about the process and we have to charge for that installation. Same for updates. If WordPress is not updated regularly, it is in danger of being hacked. We charge for the updates, unless you want to do them yourself (NOT recommended unless you know how to fix things that go wrong).
Sending copies of logos or other files to vendors takes time, and therefore must be billed in order for us to keep providing our services.
Investigating services that we don’t currently offer is billable, however, we encourage you to find a suitable vendor for that particular service. Feel free to call to see if we offer it, but when we tell you we don’t and you ask us to look into it for you, you just hired us to do research.
Services Termination
CDI most often provides services on a work-for-hire basis, sometimes with just a verbal contract. Simply put, we do work for you as long as both parties are in agreement as to the work that needs to be done and the cost to provide it.
As with all things in life, nothing lasts forever. Either party may terminate the relationship at any time. CDI will do it’s best to make sure that you are taken care of if the time comes when you no longer wish to have us provide service to you.
Payment for services we provide to transition you to another provider is expected and required. Be sure to request all files you need before you terminate our relationship so that we can ensure you have what you need and to prepare a final invoice. Client files are not retained for any defined period of time after our relationship ends. It is the client’s responsibility to ensure they have any needed files BEFORE terminating the relationship. CDI is under no obligation to provide anything after our relationship is terminated, whether in writing or by actions taken (such as granting access to another provider for internet files), and reserves the right to demand full payment due prior to turning over files.
[Sorry if this sounds harsh, we have had clients come back years after terminating a relationship threatening lawsuits if we didn't provide disks with their complete files -- files that we no longer have].
For any internet related work, CDI is not responsible for maintaining internet access information, or for updating any files, after termination of our working relationship, whether written termination notice has been provided to CDI or not.
Call 303-750-6114 if you have questions or concerns about any of these terms and conditions.
